Withdrawal policy
English translation for convenience; see the German version.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, you must inform us
[PLACEHOLDER: Name / company of the provider, legal form]
[PLACEHOLDER: Street and number]
[PLACEHOLDER: Postcode, city]
[PLACEHOLDER: Country]
Email: [PLACEHOLDER: withdrawal@domain.com]
of your decision by means of a clear statement (e.g. an email or a letter). You may use the model withdrawal form below, but it is not obligatory. It is sufficient to send your notice before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day we receive your notice, using the same means of payment you used, unless expressly agreed otherwise. You will not be charged any fees for this reimbursement.
Early expiry of the right of withdrawal
For contracts for digital content not supplied on a tangible medium, the right of withdrawal expires once we have begun performance after you (1) expressly agreed that we begin before the end of the withdrawal period, (2) acknowledged that you thereby lose your right of withdrawal, and (3) we have provided a confirmation of the contract on a durable medium (email) (§ 356(5) BGB). We ask for this consent via a checkbox above the order button; access is unlocked immediately after payment.
Model withdrawal form
To [PLACEHOLDER: name, address, email of provider]:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content (*)
– Ordered on (*) / received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if notified on paper)
– Date
(*) Delete as appropriate.